Return Policy for Magic Leap 2

Last Revised: June 13, 2022

This Return Policy applies to Magic Leap’s second generation product hardware, including the Magic Leap 2 augmented reality Headset, Compute Pack and Controller, and not Magic Leap’s first generation augmented reality devices (Magic Leap 1 and Magic Leap One: Creator Edition).  For more information on the return policy for Magic Leap’s first generation augmented reality devices (Magic Leap 1 and Magic Leap One: Creator Edition), please visit magicleap.com/legal.

This Magic Leap Return Policy (“Return Policy”) is incorporated into Magic Leap’s Terms of Sale for Magic Leap 2 or such other agreement entered into by you and Magic Leap, Inc. (“Magic Leap”) that references this Magic Leap 2 Return Policy. This Return Policy applies to Magic Leap 2 devices or Accessories* that are purchased directly from Magic Leap (each a “Purchased Item”). 

If you purchased items from one of our authorized retailers or resellers, contact the party you purchased the items from for any returns.

Our Return Policy

This Return Policy applies if you want to return or cancel an order you have placed with Magic Leap.

Return of Purchased Items. We accept returns of Purchased Items that were purchased directly from Magic Leap provided that they are unused, in the original packaging, and returned within 14 days from the date your Purchased Items was delivered to you or, if purchased or picked up through a retail location, the date of purchase or pickup.

Cancel an Order. If your Purchased Item hasn’t shipped yet, you may be able to cancel your purchase by contacting Customer Care. We will attempt to fulfill your cancellation request, but do not guarantee we will be able to cancel your order before it ships. Orders canceled prior to shipment will be eligible to receive a full refund. If your Purchased Items are shipped before your order is canceled, you’ll need to wait until you receive your order and then return it.

How to Make a Return. To request a return or exchange:

1. Contact Customer Care. Contact our Customer Care team to get your return or exchange started.
   
   
2. Prepare for Shipment. If you are returning a Magic Leap 2 device, Customer Care will send you  pre-paid return labels and, unless you still have your original Magic Leap 2 device shipping box on-hand, a box for your return. If you’re returning other Purchased Items, we may direct you to one of our authorized partners, send you a shipping box and pre-paid return label, or ask you to arrange for the return of your Purchased Items on your own and refund you the cost of shipping. If we send you shipping materials, your Purchased Item must be returned to Magic Leap with the shipping materials we give you.
   
   
3. Drop off your Shipment. Make sure your Purchased Items are securely packed in the shipping box and take it to a drop-off location operated by Magic Leap’s shipper.

Refunds. When we issue you a refund, it is generally issued to the payment method you used to make your purchase. The time it takes to process your refund will depend, in part, on your original method of payment. Refunds issued to credit cards are generally made within 3-5 business days from the date Magic Leap confirms receipt of the returned item. Refunds issued via check or wire are generally refunded within 14 business days from the date the returned item is received by Magic Leap. It may also take longer to process your refund if you purchased a third-party Accessory.

Returning a Gift. If you return a Purchased Item or Accessory that was gifted to you, we will generally issue a refund to the payment method used to purchase the gift. To initiate your return, please contact our Customer Care team and provide them with the order confirmation number. If your gift was bought from one of our authorized retailers or resellers, please visit the authorized retailer’s or reseller’s store or contact the authorized retailer or reseller to return it.

Warranty Claims. Not eligible for a return? You may still be able to repair or exchange your Purchased Item though our One-Year Limited Warranty Policy.

Note Regarding Accessories

“Accessories” mean any items that are sold by Magic Leap separately from a Magic Leap device, even if they also come in the box with the purchase of a Magic Leap device. For example, when the Controller, any chargers, or Fit Kit are sold separately, they are Accessories. We also consider other products manufactured by Magic Leap (e.g., the shoulder strap, carry case), and third-party products to be Accessories when sold by Magic Leap.